terms & conditions

Gift certificates

Supervision of children

Children under 8 years of age must be within arms reach of a guardian at all times.
Children aged 8 to 15 years of age must be accompanied by a guardian at all times and be within close visual line of sight.
When guardians aged 16 to 18 years of age are supervising children, the ratio of 1:1 should apply.
Guardians are responsible for children in their care at all times.


1. Cancellations made greater than 48 hours prior receive a full refund.

2. Cancellations less than 48 hours and greater than 24 hours prior to arrival receive a 50% refund.

3. Cancellations made with less than 24 hours’ notice will be charged 100% of the total payment.
Same day cancellations or ‘no show’ appointments will be charged the full payment

Covid-19 related cancellations 

We are dedicated to you and recognise the challenges COVID-19 has brought upon many aspects of our lives. Therefore, last minute cancellations due to Covid-based illness or isolation requirements are possible within our non/part refund period of between 48 hours and arrival. In these cases we allow you to transfer the booking to another date without penalty. In these cases proof of illness or isolation will be requested.


Almost all our customers prefer to bathe in the pools surrounded by snow, thus when we have snow it is one of the best times for our guests to visit as it creates a unique experience.

Regarding road conditions, we are guided by the experts at http://www.nzta.govt.nz/traffic. If the road is “closed” so you cannot arrive by 10 pm the night of your stay we can offer a to re-book another day or a full refund. In reality, this is highly unlikely to occur as our Highway is a main food and supply link to a number of substantial towns.

We advise guests to check this website before they travel. http://www.nzta.govt.nz/traffic

Note: In the case of chains essential on the http://www.nzta.govt.nz/traffic website, this is not considered a road closure and refunds will not be given, as the use of chains is expected during the winter in New Zealand.

Lost property

Items with an estimated retail value greater than $500 are kept for three months;
Items with an estimated retail value $100 to $500 are kept for one month;
Items with an estimated retail value less than $100 are kept for one week.
When the holding time expires we donate the goods to a local charity.

Maruia Hot Springs Privacy Policy

If you would like further information about:
How you may access the request correction of your personal information that is held by Maruia Hot Springs; and
How to make a complaint about the handling of personal information and how your complaint will be dealt with by Maruia Hot Springs; Please contact us on: Email info@maruiahotsprings.nz or Phone: (03) 523 8840

maruia hot springs guest communication policy

We communication with our guests only using contact details provided at the time of booking, this includes email, phone numbers and social media messaging. It is our policy to provide information that may help you enjoy your stay prior to your visit and we welcome your feedback post your visit. From time to time we will provide further information relating to your stay on our wellness products and services. If you do not wish to be communicated with after your stay please inform us by email at info@maruiahotsprings.nz or click unsubscribe from our email database.

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